Refund and Cancellation Policy
Premium should be worth what you pay. If it is not, you get your money back.
14-day full refund
If you are not happy with Premium, ask for a refund within 14 days of your first payment and we refund the full amount. You do not have to give a reason. This applies whether you paid on the web (Stripe) or in the Android app (Google Play).
How to ask for a refund
- In the app: Settings, Subscription, Request a refund. You see a confirmation with the date of your request.
- Or by email to bourse.official@gmail.com from the address you use in Bourse.
We send the refund within 14 days of your request, to the same payment method you used. Refunds for Google Play purchases are issued through Google Play.
Cancelling
- Web: Settings, Subscription, Manage subscription. This opens the Stripe customer portal, where you can cancel.
- Android: Google Play, Payments and subscriptions, Subscriptions, Bourse, Cancel subscription.
After you cancel, Premium stays active until the end of the period you have already paid for, and you are not charged again.
After 14 days
We do not refund the unused part of a month after the 14-day period, unless the law requires it or Premium did not work as described. In that case write to us and we will sort it out.
Your statutory rights
If you are a consumer in the EU, you have the right to withdraw from a contract made online within 14 days without giving a reason. Our 14-day full refund covers this right in full. Nothing in this policy limits your statutory rights.